Return and Refunds

Quick Returns, Easy Refunds – Convenience Perfected!

What kind of products can I return?

All kind of products sold through can be returned except for the ones which are either custom made or international deliveries (option for requesting return on such item is not available to the customers).

What is the time duration for returning a product?

You can return the product within 7 days of delivery without bearing any return shipping charges provided same is returned via our cargo/shipping partners i.e. BlueEx Pakistan and TCS, Pakistan .

What are the return conditions?

The following conditions are to be kept in mind at the time of returning a product:

  • The product delivered is not as expected or advertised.
  • The product delivered is of the wrong size/specification/color.
  • The product delivered is either received in damaged or a defective condition.

It is to be kept in mind that the product returned is in original form (unused, original packaging, seals, and tags attached) , along with all the accessories (if any), etc. that came with it. Items purchased in sets should be returned in sets.

How to return a product?

Simply go through the return policy steps available on the next page.

How to track my returned order?

You will receive a tracking number through email or SMS after the product has been dropped-off.

How long does it take to receive the replaced product?

Your order will get replaced within 5 to 15 days but it may vary depending on the nature of the product being replaced and the location of the customer.

How long does it take to receive a refund?

Payment Method

Refund Option

Refund Time

Debit/ Credit Card

Debit/ Credit Card

10 Working Days

HBL Direct Transfer

HBL Account

5 Working Days

Refund Gift Certificate

5 Working Days

Equated Monthly Installments

Credit Card

10 Working Days

Jazz Pay Wallet

Jazz Pay Wallet

5 Working Days

Jazz Pay Voucher

10 Working Days

Cash on Delivery (COD)

HBL Account

2 Working Days

Quick and Easy Steps to Return your Product

  1. Best way is to check the item at time of delivery and if not satisfied for the reasons mentioned at start of the page, item be returned to the rep of the delivery service (BlueEx/TCS)
  2. Call us on +92-305-5333380 in order to start your return. Select the product that you wish to return and include the form, on the next page (filled), in your package.
  3. Pack your product according to the return conditions mentioned at start of the this page and drop off at the office of the cargo service which has delivered the product at your shipping address i.e. either BlueEx or TCS .
  4. You will receive a tracking number through SMS after the package has been dropped-off. After passing through quality evaluation, your replacement or refund will be initiated straightaway. On average, the expected timeline can range from 5 to 15 days.

Best Online Shopping in Pakistan!